Repair terms

What we can take

The repair page lists every device category we accept. If your device is on that list, it can be handed over by appointment. Phones and tablets are not part of the service.

Bring the power cable or adapter the device uses. If it is a console, bring a controller or memory card only if you want it checked with the device. Anything you do not want inspected should stay home.

The appointment handoff

We confirm the handoff window and the exact public meeting spot by text before we meet you. There is no storefront to visit and no walk-in address. The handoff is the only place a device changes hands.

The $49 diagnostic

The diagnostic is $49. It is collected by tap-to-pay at the handoff, before work starts, and it is credited to your repair when the repair proceeds. The price page carries the published rate.

The diagnostic pays for the time to test the device and identify the fault. It is not an authorization to repair, and it does not commit you to the work.

If we cannot find a fault, we tell you what we found and what we would try next.

Written estimate and approval

Before any work begins you receive a written estimate. If the diagnosis changes the work or the price, everything pauses until you approve the change in writing. Nothing moves on a verbal maybe.

The written estimate is the record we both rely on. It names the work, the price, and the warranty period that applies. Ask questions before you approve. A change you approve later is a new estimate, not a correction to the old one.

No fix, no fee

For power-supply, storage, thermal, and software jobs, if we cannot fix the problem, you do not pay for the work. The $49 diagnostic is refunded to the original payment method.

Board-level and liquid-damage work is different. That repair time is spent whether or not the board comes back, so if the attempt does not succeed, the $49 diagnostic is retained. We tell you that before we start.

Turnaround and updates

You get updates by text at four points: request confirmed, diagnosis done, parts arrived or device ready, and completion. Each one arrives when it happens.

A turnaround estimate is an estimate, not a deadline. If a promised time is going to slip, we call you before it passes, not after.

There is no account to log into and no portal to check. The texts are the update record, and the written estimate is the price record.

During the repair

Repair work is recorded. Before you pay the balance you get video proof of the fix. At the handoff we re-check the symptom you described, with before-and-after proof.

There is no customer viewing area and no walk-in counter. The proof is the video and the handoff re-check.

Parts

Flat-rate services include the parts named in the service. Custom builds are labor only. Parts are separate and approved with you before assembly.

New parts are used unless the written estimate names a tested used part. If a repair needs a part that changes the estimate, you approve it before we order.

Data

Data is your responsibility and may be lost in a repair. Back up anything you cannot lose before the handoff. We do not promise that data will survive a repair, and a repair is not a data-recovery service.

We test the device as a unit and do not browse your files. If a job requires access to an account or a file, we ask first and note it on the ticket.

A data recovery evaluation tells you what looks recoverable and what it would cost. It is not a promise that the data comes back. If the data is the reason for the repair, tell us at intake so the estimate can treat it as its own job.

We do not wipe a device we are repairing. If you want the drive erased while we have it, ask in writing. The data erasure page explains the process.

Devices left with us

Storage, contact attempts, and sale follow the abandoned-property policy. Read it before leaving a device with us if collection might be delayed.

Warranty

Repairs carry 90 days of labor and parts coverage, and identified flagship flat-rate repairs carry one year. Coverage and claims are set out in the warranty policy.

Consumer service only

We work for individual consumers. We do not take business IT contracts or managed-service agreements.

Contact

Call or text (605) 376-1715. Email hello@sfcircuitpc.com. The site is sfcircuitpc.com. The contact page is the fastest way to send the ticket reference.