Questions we answer every week

Ask for an appointment and describe the device. We confirm the time and the exact public meeting spot by text, then meet you there for the handoff.

We photograph the device, record the serial, collect your signature, and take the $49 by tap-to-pay.

At a camera-monitored lot, a coffee shop, or a police safe-exchange zone on the west side of Sioux Falls. We confirm the exact spot by text.

The device comes back at a second handoff, after the fix is tested, and we re-check the symptom you described.

No. It is credited toward your repair when you approve the work.

A flat rate covers the named job. If diagnosis finds different work or a part, the estimate changes.

Work pauses until you approve any change to the work or price in writing.

It covers power-supply, storage, thermal, and software jobs. Board-level and liquid-damage work keeps the credited $49.

The technician who quoted the repair does. You know who has it, and you get four text updates.

Four: intake confirmed, diagnosis done, parts arrived or ready, and completion.

You get a call before the promised time lapses, not after.

Repairs carry 90 days on labor and parts. A flagship flat-rate repair named in the estimate carries one year.

Flagship flat-rate repairs identified in the written estimate before you approve the work.

Every resold device carries 90 days. Consoles and GPUs include a printed data-erasure certificate.

Call or email with the ticket reference and describe what changed. We re-check the original symptom.

Desktops, laptops, custom rigs, components, PS5, Xbox Series X|S, Switch, Steam Deck, and ROG Ally.

We do not repair phones or tablets.

No. We serve individual consumers only.

Hands-on testing can expose files, and a repair is not an erasure. Back up anything you cannot lose before handoff.

Every resold console and GPU is erased before it is listed, and the device includes a printed certificate.

The erasure method, the date, and the signature of the person who did the work.

On the west side of Sioux Falls. We agree an exact public meeting spot by text before the appointment.

Call or email before you request an appointment. We will say whether a handoff on the west side fits.

No. We do not have a storefront yet. We are working toward one. Devices come to us at an appointment handoff, and we confirm the exact meeting spot by text.