Privacy policy

What we collect

When you send a handoff request through this site, we record the details we need to schedule and complete the handoff:

• your name;
• your phone number;
• the handoff address or area you give us;
• the device category, make, and model;
• the problem you describe;
• the handoff window you prefer;
• the time the request arrived, its status, and the notes our staff add while handling it.

That is the request record. The form does not ask for an account, a password, or a payment card. At the handoff we add the device's serial number, its condition, and the work we agree to. If you approve a repair, we keep the written estimate and your approval with the ticket.

If you call, text, or email us, we keep the number or address you use and the messages about your repair. The appointments page shows what the handoff request asks for.

Why we keep it

We use the record for the work and the duties that come with it:

• to confirm the handoff and meet you at the agreed spot;
• to diagnose the fault and send you a written estimate;
• to do the repair and tell you when it is ready;
• to honor the warranty if the same symptom comes back;
• to keep the tax and transaction records the law requires.

We do not build marketing lists from repair records. We do not send newsletters, referral requests, or promotions, and we do not sell your information or share it for advertising.

Where it is stored

Handoff requests and repair records are stored in a Cloudflare D1 database in the United States. Cloudflare also hosts this website. Sioux Falls Circuit & Rig Co. is the controller of this information. Access is limited to the people who schedule the work, repair the device, and administer the records.

The public pages load no analytics, advertising, or tracking scripts and make no third-party requests. There is no tag manager, heatmap, chat widget, or advertising pixel. The fonts and images are served from this site.

Cloudflare processes requests as part of hosting and protecting the site. We do not give Cloudflare permission to use your information for advertising.

Text messages

Submitting a handoff request is your consent to receive text messages about that request. We text only about the request and the repair: the confirmation, the scheduling, the diagnosis, parts or readiness, completion, and the handoff. Message frequency varies with the work. Message and data rates may apply.

Reply STOP to any message to stop texts. Reply HELP for help. We do not send marketing texts. If you stop texts, we will call the phone number on the request instead when the ticket needs an answer.

How long we keep it

We keep three kinds of records for three different periods:

• Handoff requests that never become a repair — deleted 12 months after the request.
• Warranty records — kept for the coverage period plus 2 years.
• Ticket and transaction records — kept for 7 years for tax and warranty administration.

When a record reaches the end of its period, we delete it. If the law requires us to keep a record longer, we keep it for that period and then delete it.

Access, correction, and deletion

Email hello@sfcircuitpc.com or call (605) 376-1715. Tell us what you want to see, correct, or delete. We will confirm that we received the request and check that it is yours before we change or release anything.

A verified request is honored within 30 days, except for records the law requires us to keep, such as tax records and records connected to a warranty claim or an open dispute. Deleting a request does not cancel a repair that is already underway; tell us if you also want to cancel the work.

Security

The request database is reached through authenticated staff access, and only the people who do the work can open a record. No system is perfectly secure. If we learn of a breach that affects your information, we will contact you as the law requires.

Children

The service is for adults. We do not knowingly collect information from a child. If a device is used by a minor, the parent or guardian should make the request and sign at intake.

Changes

If this policy changes, the date at the top changes with it, and the new version replaces this one on the same page.

Contact

Call or text (605) 376-1715. Email hello@sfcircuitpc.com. The site is sfcircuitpc.com.

The terms of service and repair terms describe the service itself.